IT Support Analyst \/ ServiceDesk Professional

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN

is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Position:

IT Support Analyst /

ServiceDesk Professional Location:

Warren, New Jersey Duration:

12+ months(extendable)

Job Description:

Summary/Job Purpose:

Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Also applies innovation and automation to optimize business operations.

Position General Duties And Tasks :

Responsibilities:

Independently troubleshoot hardware and software for end users. Adhere to established ITSM and other technology policies and processes. Adhere to routines for quality, efficiency, and security per SLA and SOC1 regulations. Prepare and review technical documentation for knowledge articles as required. Ensure compliance of application turnover documents before production. Resolve support tickets with minimum escalation. Assist in resolving infrastructure and application issues. Install and maintain infrastructure and desktop applications. Update routines for new products or methods. Maintain runtime performance and availability. Present performance metrics to the management team. Manage multiple tasks concurrently. Handle C-Level matters with discretion.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Problem Solving

• Identifies root causes and resolves problems in a timely manner. Teamwork
• Balances team and individual responsibilities. Judgement
• Makes timely and sound decisions. Planning/Organizing
• Prioritizes and plans work activities. Quality
• Demonstrates accuracy and thoroughness. Initiative
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities. Innovation
• Employs original thinking and creativity Customer Service
• Demonstrates a positive customer service attitude and adept at oral and written communication

Education and Experience Required:

Diploma/Degree & Experience Bachelor's degree (B. A / B.Sc.) from four-year college or university 8+ years hands on experience in IT Service Desk and Field Support environments. Excellent verbal, written, and interpersonal skills. Must have the ability to communicate effectively with users at all technical skill levels. Extensive experience maintaining and troubleshooting Windows PCs and environment Technical Skills Required Experience in setup, administration and support of the following technologies: Azure Portal (Azure VD, Entra ID) Intune, including Company Portal M365/Exchange Admin Center Microsoft Teams Admin Center Active Directory Powershell Automation Endpoint Central Microsoft Windows 11 Macbook support is a plus Experience in the following system and skills: MS Teams Conference AV system Mobile devices (iPhone/iPad) CyberArk Endpoint Privilege Manager CyberArk Privileged Access Management

GPO DHCP DNS

Zscaler Okta Bitlocker Japanese language proficiency is not required but a plus Best Regards, Ashok Kumar Sr.

Talent Acquisition Specialist Email:

Web:

;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151