Intern - IT, Helpdesk & Systems Support

Position Summary:

The IT Intern supports day-to-day IT operations by assisting with helpdesk requests, basic workstation and peripheral troubleshooting, account and access lifecycle tasks, and assigned technical projects such as inventory updates, asset management, PC imaging/deployments, and documentation. This role provides hands-on exposure to enterprise IT practices (e.g., Microsoft Intune, Azure/Entra hybrid device join, backup/cybersecurity fundamentals) while building strong customer service, troubleshooting, and process-thinking skills.

Key Responsibilities:

Perform start-of-day check-in tasks, including reviewing email/internal messages, monitoring the helpdesk ticket queue, and confirming priorities with the IT team. Provide front-line helpdesk support for common requests such as password resets, basic software installation/troubleshooting, workstation issues, and end-user hardware/peripheral support. Assist with account provisioning and de-provisioning activities per established processes. Troubleshoot hardware issues; escalate issues appropriately and document resolutions. Shadow senior staff on higher-complexity tickets when available; learn triage, escalation, and root-cause techniques. Identify recurring issues, process gaps, and opportunities for automation or standardization; communicate findings to the team. Support assigned technical projects including hardware/software inventory updates, fixed-asset logging/tracking, and preparing obsolete equipment for disposal. Assist with PC imaging and deployments, including enrolling devices and supporting hybrid join activities (Intune/Azure/Entra, as applicable). Support server room tasks such as cable management and assisting with equipment review/tagging to identify obsolete hardware.

Position Requirements:

Prior helpdesk, desktop support, or customer-facing technical support experience. Ticket-based troubleshooting, documentation, and follow-through. Basic diagnostic approach (identify symptoms, attempt initial steps, validate resolution). Experience with inventory/fixed-asset tracking and change activities. Professional communication with end users and IT staff; ability to translate technical concepts into clear guidance. Curiosity and continuous learning; willingness to shadow and take coaching. Process awareness: recognize repeated issues and suggest improvements. Familiarity with Microsoft 365 administration concepts (users, groups, permissions) and identity concepts (Azure AD/Entra). Exposure to endpoint management tools (e.g., Microsoft Intune) and imaging/deployment workflows. Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting) and security fundamentals. Experience writing or updating technical documentation (how-to guides, SOPs).

Technical Requirements:

Knowledge of ServiceNow (preferred) Familiarity with Microsoft Entra Familiarity with Azure Active Directory Familiarity with Active Directory Networking Knowledge - basic troubleshooting for network issues Software support - installing/upgrading/troubleshooting

About Phantom High-Speed:

Phantom High-Speed is a Business Unit in the Materials Analysis Division of AMETEK, Inc. Phantom High-Speed, designs and manufactures advanced measurement tools that empower engineers, researchers, and innovators to visualize motion too fast for the human eye. Our proprietary CMOS sensor technology delivers unmatched speed, precision, and image quality—making Phantom cameras the trusted choice across science, product developing, defense, academia, and government- research facilities. With a legacy of innovation dating back to 1950 and a commitment to listening to our customers, Phantom continues to lead the high-speed imaging industry. We don't just capture motion—we help the world understand it. #LI-JM5