IT Specialist

IT Specialist Hartman + Majewski Design Group Albuquerque, NM Job Details Full-time $66,000 - $86,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Flexible schedule Qualifications Employee onboarding Network troubleshooting Teamwork Bluebeam Cloud infrastructure Vendor management IT asset management 5 years Equipment troubleshooting Mid-level Printer (troubleshooting support) Technology security practices System maintenance Information security compliance Revit IT infrastructure Attention to detail Computer hardware Virtualization Hardware support Server virtualization Managing IT infrastructure Microsoft Teams SharePoint Equipment maintenance Onboarding process management Equipment inventory management Building information modeling (BIM) tools Associate's degree Document management systems Mobile devices Identity & access management

Full Job Description Summary/Objective:

The IT Support Specialist is responsible for providing hands-on, on-site technical support to ensure the smooth day-to-day operation of the firm's technology systems. This role supports employees with hardware, software, and network issues, maintains IT equipment, and helps optimize system performance across the organization. Essential Functions

• Provide daily on-site technical support for staff, including troubleshooting hardware, software, printers, and network connectivity issues
• Serve as the first point of contact for IT-related help desk requests and respond in a timely manner
• Install, configure, and maintain workstations, laptops, mobile devices, and peripherals
• Support the firm's virtual server environment to ensure system reliability, performance, and security
• Administer and maintain SharePoint, including permissions, document libraries, workflows, and user access.
• Support and troubleshoot design software and tools commonly used in an architecture environment such as BlueBeam, Revit , etc .
• Manage user accounts, permissions, and accessacross systems
• Perform routine system maintenance, updates, and backups
• Assist with onboarding and offboarding employees, including equipment setup and system access
• Coordinate with external IT vendors or managed service providers when needed
• Maintain inventory of IT equipment and recommend replacements or upgrades
• Document common issues and solutions to improve efficiency and user experience
• Ensure compliance with company IT policies and basic security practices
• Assist with small IT projects, office setups, and technology improvements
• Other duties as assigned.

Other duties:

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties, responsibilities, and activities may change at any time with or without notice, and the employee may be required to perform other duties as assigned.

Required Skills/Abilities:

• Strong Knowledge of IT infrastructure, including networks, servers, cloud systems, and endpoint management.
• Experience managing Microsoft environments (Microsoft 365 Platforms including SharePoint, Teams, OneDrive).
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex technical issues.
• Strong understanding of cybersecurity principles and risk management
• Ability to communicate technical concepts clearly to non-technical staff and leadership

Performance Competencies:

1. Design Excellence/Professional Quality of Work 2. Accuracy & Attention to Detail 3. Timeliness & Reliability 4. Collaboration & Communication 5.

Accountability & Ownership Supervisory Responsibilities:

This position has no supervisory responsibility.

Required Education and Experience:

• Associate degree in a computer-related field or equivalent practical experience
• Minimum of five years of experience with the most current industry, technologies and products Preferred Education and/or experience:
• Experience working in an Architecture/Design firm
• Experience working in software design

Pay:

$66,000.00 - $86,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person