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RA
RADIOLOGY ASSOCIATES OF ALBUQUERQUE PA
Tele Tech Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on New Mexico data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$55,246 / year median in New Mexico
-11% projected decline
Job Description
Position Summary This position provides a variety of support functions to both Teleradiology physicians and clients. Position Schedule Scheduled shift is Monday through Friday 6am-2pm with on call weekend rotation. Option to pick up additional overtime shifts, when available. Individual Character Requirements All employees are expected, as part of their job requirements, to: Work collaboratively with others Contribute to the success of their department Communicate effectively Be organized, neat and time efficient Be accountable and responsible in carrying out their duties Follow company policies Conduct themselves professionally, with self-control, and Contribute to a positive work environment Reporting This position reports directly to the Teleradiology Manager and indirectly to RAA Teleradiology physicians Typical Working Conditions Work is performed in an office setting. It involves day, evening and week-end work with call coverage. Consistent attendance is mandatory. The majority of the employee's time is spent in the Teleradiology area, which will require long periods of sitting. Manual dexterity sufficient to use office equipment and fold laundry is required. Duties and Responsibilities Maintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls. Maintain Monthly Tracking Log. Manage and track all flow of paperwork. Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department. Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.) Assist with looking up prior imaging for clinic Assist radiologists in general workflow, troubleshooting system errors, making calls for the Radiologists for pathology results. Wash, dry and appropriately fold laundry (per folding instructions) daily. Stock refrigerator with drinks as needed. Secure building by conducting a walk through to check perimeter. Monitor building and MRI alarms and utilize emergency phone tree if needed (after hours shifts only). Perform additional duties as assigned. Knowledge of medical terminology preferred. Proficient in usage of various office equipment and computer software applications such as