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SITEC- PC Technician - Cannon AFB, NM
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Based on New Mexico data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$54,391 / year median in New Mexico
-17% projected decline
Job Description
- PC Technician
- Cannon AFB, NM Peraton United States, Mexico, Cannon Air Force Base Jul 24, 2026 SITEC
- PC Technician
- Cannon AFB, NM Job Locations US-NM-Cannon Air Force Base Requisition
ID 2026-169024
Position Category Information Technology Clearance Top Secret/SCI Responsibilities Peraton requires a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC)- 3.
Roles and Responsibilities:
Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership. Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity. Provides troubleshooting and resolves technical issues. Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation. Troubleshoots and repairs software and network connectivity issues. Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements. Plans, engineers, coordinates, installs, and/or manages equipment installations. Recommends upgrades to and replacements in accordance with policies and procedures. Integrates, tests, and verifies remote access hardware and software. Supports approved peripheral devices. Interfaces directly with customers to provide training and to resolve issues related to services. Provides IMAC services. Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization. Conducts pre-install and site surveys as necessary. Makes use of Remedy for receiving, documenting, and closing tickets. Updates management tools as required. Makes use of available tools to troubleshoot and resolve issues such as MECM, McAfee, InTune, Forescout, Tivioli, and/or Hypori. Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features. Manages and provide day-to-day support for VDI clients. Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image. Recommends upgrades to and replacements for hardware and software utilized by VDI clients.Qualifications Required Qualifications:
Min 6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA. Active DoD TS/SCI clearance. DoD 8570 IAT II Certification. Experience with WindowsOS, O365
suite of applications, basic multimedia systems, multi-functional devices, and mobile devices. Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills. Experience with active directory security group management, exchange distribution lists, and file share permission assignment.Highly Desired Qualifications:
Must be DoW 8140 compliant under the Work Role Code 411- Technical Support Specialist
- Intermediate level or higher by 1 Oct 26.
- $106,000.