Occupation:

Computer and Information Systems Managers\n

Location:

Edgewood, NM - 87015\n

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment\n

Posted:

07/21/2026\nPositions available: 1\n

Source:

New Mexico Jobs\n

Web Site:

New Mexico Jobs\nOnsite /

Remote:

Work onsite all of the time\n

Updated:

08/14/2026\n

Expires:

09/03/2026\nJob #: 960509\nJob Requirements and Properties\nHelp for Job Requirements and Properties. Opens a new window. Work Onsite\nFull Time Education\nAssociate's Degree Experience\n24 Month(s) DL\nRequired Schedule\nFull Time Job Type\nRegular Duration\nPermanent Employment Benefits\nJob Description\nHelp for Job Description. Opens a new window. Maintains computer networks and troubleshoot problems with Town personnel.\nRespond to incoming technical support requests via phone, email, and ticketing system.\nDiagnose and resolve common hardware, software, and network issues.\nDocument all support interactions in the ticketing system with clear, detailed notes.\nEscalate complex issues to appropriate IT team member(s), when necessary.\nAssist users with password resets, account access, and basic software application usage.\nImplement, install, and maintain software applications used across multiple departments.\nPerform basic hardware troubleshooting and maintenance on resources, computers, IP telephones, networks, and audio-visual equipment.\nTrain and guide users through technical solutions on hardware and software features using clear, non-technical language; Manager user expectations.\nMaintain and update IT knowledge base documentation.\nParticipate in IT projects such as configuring servers, domains, and routers, as needed.\nWork independently in the absence of supervision.\nAdditional tasks, as assigned.\nMaintain and monitor the Town website.

Required Knowledge and Skills:

\nStrong knowledge of Windows operating systems and Microsoft Office 365 suite.\nExperience with ticketing systems, IT service management tools. network infrastructure and technologies and the configuration of switches, routers, cameras, alarms, recorders, surveillance equipment, and other equipment as required.\nExcellent written and verbal communications and troubleshooting skills.\nCustomer service mindset with patience and empathy.\nAbility to work remotely, if needed.\nValid New Mexico Driver's License, and the ability to successfully complete within 6 months of hire any safety course(s) which may be required to drive town vehicles\n

Education, Experience, Certifications, and Licenses:

\nAssociate's degree in information technology, Computer Science, or related field\n2 years of experience in Network, System Administration, Information Technology, Computer Science, Hardware/Software support, Web Development, Customer Support, and interaction with vendors.","accountId","62883777","Town of 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