Job Description Insight Global is seeking a Technical Support Engineer to work onsite at their client's facility in Rio Rancho, New Mexico. This person will be working in a Tech Cafe environment and be responsible for the troubleshooting any low/medium complexity customer (internal employee) PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, etc. As a Lead, they will be involved with the following:

• PC lifecycle management: which includes new hire PC allocation and set up, as well as shipping PC to user, as well as returns.
• Weekly conference room sweeps: Checking rooms for functionality and reporting defective equipment.
• Monthly inventory check of devices in the Tech Cafe.
• Act as the liaison for the Tech Cafe for customer management.

They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts. This will be an onsite role, Monday-Friday 8am-5pm (1 hour lunch).

Compensation range:

$23.00-26.00/hr Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5+ years of experience in an enterprise technical support role Experience troubleshooting HP laptops/PCs Experience with ServiceNOW (SNOW) ticketing system or similar tool Experience in basic break/fix support (technical diagnosis and repair/exchange of defective hardware) Basic understanding of networking (how a PC connects to a network; how to troubleshoot) Experience troubleshooting software applications and supporting core Microsoft applications Excellent customer service and written/verbal communication Certifications (A+, Microsoft, etc.) Experience with PC Lifecycle Management