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Holy Cross Medical Center

Service Desk Tech I

Pay: Not specified

Posted: 07/16/2026

Location: Taos, NM (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Help Desk Technician / Analyst

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Based on New Mexico data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$54,391 / year median in New Mexico

-17% projected decline

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Job Description

POSITION PURPOSE

Perform duties under specific and definite direction and instruction. Decisions are of routine nature, made within prescribed operating guidelines, policies and procedures. Will be responsible for performing job duties within institutional guidelines.

MINIMUM MANDATORY QUALIFICATIONS EXPERIENCE

IT Certification or a minimum of (2) years experience working in an IT environment.

EDUCATION

High School Diploma

MANDATORY KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS

Knowledge of computer and computing environments. Basic computer, networking and troubleshooting skills.

PREFERRED QUALIFICATIONS

Degree in

Information Technology Location:

Holy Cross Medical Center •

Information Systems Schedule:

Full Time, Days