We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users at a manufacturing facility in Carson City, NV. This is a Contract position focused on delivering first-line assistance across desktop, laptop, hardware, software, and Microsoft-based environments. The ideal candidate will combine strong troubleshooting ability with excellent customer service skills and a practical understanding of system administration tasks in a fast-paced IT setting.

Responsibilities:

• Deliver front-line technical support to users by responding to service requests and resolving day-to-day hardware, software, and system issues.
• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems across desktop and laptop environments.
• Manage assigned help desk tickets through completion, ensuring timely follow-up, clear communication, and effective issue resolution.
• Investigate system-related incidents, identify root causes, and apply practical fixes for workstation, application, and administration problems.
• Administer user accounts, computer objects, and mailboxes within Active Directory and Microsoft 365 environments.
• Assist with support activities for Citrix, virtual infrastructure, and related enterprise systems used by the organization.
• Assess user needs and recommend appropriate technical solutions that align with operational requirements.
• Monitor system and network performance using available tools and take action to improve reliability and efficiency.
• Create and maintain accurate documentation for support procedures, technical changes, and recurring maintenance activities.
• Collaborate with IT team members and business users to discuss support needs, upcoming system requirements, and other technical priorities.