Deskside Support - Level 1

Fusion is actively seeking a dedicated Deskside Support - Level 1 to join our dynamic team. In this role, you'll be the go-to expert for deskside support, ensuring our team members have the tools and assistance they need to stay productive and successful. If you're tech-savvy, solutions-oriented, and passionate about providing high-quality support, we'd love to hear from you. What You'll Do Provide support for Windows 11 upgrade initiatives across the organization Perform hardware refreshes in large-scale environments Manage and maintain a service ticket queue with timely updates Respond to support requests within 15 minutes, resolving issues either remotely or in person Communicate clearly with users, keeping them informed throughout the troubleshooting process Resolve software, hardware, printer, and Wi-Fi connectivity issues Maintain accurate documentation for all support cases Recommend improvements to optimize user experience Participate in ongoing technical training and certifications What You Bring 5 years or more years of PC service and support experience Hands-on experience with Microsoft stack and break and fix Strong knowledge of MS Office, Windows 95/NT, XP, and MS Exchange Experience installing drivers and troubleshooting external printers and wireless connectivity Excellent communication and customer service skills Ability to obtain and maintain a Nevada Gaming Control Board Registration (Prefer to already have) Must be legally eligible to work in the U.S. and at least 21 years of age Physical Requirements Ability to navigate all areas of the property, including stairs and various work environments Capable of working in a fast-paced setting while staying calm under pressure Comfortable standing, walking, bending, stretching, and kneeling for extended periods