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Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Nevada data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$58,999 / year median in Nevada
-8% projected decline
Job Description
Pay Range
- $16•$17/hr Job Title•Desktop Support Technician (Onsite role, Mon•Fri) Day to
Day:
Deliver, replace, and upgrade Windows 11 endpoints and iOS devices. Provision new devices and assist employees with enrollment. Configure Wi-Fi, Azure MFA, SSO, M365, and Outlook. Back up and migrate iOS data through OneDrive. Verify applications, configurations, and peripherals are working. Troubleshoot deployment issues and escalate when necessary. Collect, tag, document, and process old devices.
Must Haves:
Hands-on desktop/PC support or deployment experience Windows 11 support iOS/iPhone support Device provisioning/enrollment Strong end-user/customer-facing support skills Basic application/peripheral troubleshooting Must work 100% onsite in Las Vegas, M-F, 9-5
Plusses:
Large-scale device refresh/deployment experience OneDrive backup/data migration Enterprise/corporate IT environment experience IT asset tagging/documentation and equipment collection experience The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually
- as applicable.