ABOUT THE POSITION

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.

PRINCIPLE ACCOUNTABILITIES

Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
Effectively communicate status of reported problems to all necessary parties.
Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
Documents troubleshooting steps, communications, and resolution details in tickets for future review.

ABOUT THE REQUIREMENTS

The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus.

Additional requirements include:

DESIRED TECHNICAL SKILLS

Working knowledge of Microsoft Windows desktop systems.
Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
Ability to absorb and retain information quickly.
Strong attention to detail.
Prior Help desk experience is a plus.
Working knowledge of Microsoft Intune is a plus.

PEOPLE SKILLS

The ability to present information in a user-friendly language.
Exceptional customer service skills.
Experience working in a team-oriented collaborative environment.
Strong interpersonal, verbal, and written communication skills.
Excellent telephone communication skills.

Work Environment/Physical Demands Summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #LI-SG1 Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers . 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