POSITION

IS NOT OPEN TO CORP TO CORP. OR H-1 TRANSFERS OR OPT/STEM.

37.5 hours/week
1 year (potential for extension)
100% on-site role based in Albany, NY 12203
Interview Process:
Likely 1 round before offer (video interview via Webex)
Rate 35.00 per hour with benefits
Notes from the manager
+ Level 1 desktop tasks - answering the phone, emails, etc.

+ Strong emphasis on excellent white glove customer service skills, ability to craft well written emails in response to users. + Familiarity with the technologies listed (Windows 11), expertise is not required. + Troubleshooting/tech support skills. + 3+ years of service desk and help desk experience. + Good organization, professionalism, self starter. + Lifting requirement (not required often, maybe around once per month). + Asset management, mobile device management experience not required but a plus. + Energy background is not required.

Qualifications:
+ Knowledge supporting the Windows operating system + Working knowledge of IP addressing, DHCP, DNS and other core networking concepts + Computing hardware deployment and imaging + Strong troubleshooting skills + A working knowledge of Active Directory support + Microsoft Office and other common desktop applications + Ability to work within a team as well as independently + Good communication skills + Experience with a help desk ticking system + Ability to lift 50 pounds to desk height + Experience with asset management + Experience with mobile device management + PowerShell or other scripting languages + Building and managing reports + Experience supporting users while traveling or away from common equipment + End user training experience + Technical writing experience + An associate degree in computer science, information systems or related area + An unrelated degree and one year of directly related work experience as noted above + 3 years of relevant experience in lieu of a degree +

IT Systems That Will Be Used:

Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others

Responsibilities:
+ Essential Functions and Duties include but are not limited to: + Support end users via telephone, email, ticketing system and in-person + Support approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others + Assist users with booking, setting up, configuring and launching Webinars + Assist users with A/V equipment and issues in the conference rooms + Configure, deploy and support all computing hardware in use, including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support + Support the virtual machine pools in use, working with Network Operations to ensure that that all pools are updated, secure and operable for users + Support all aspects of user account management including, but not limited to, password resets, access, and permissions + Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment + Ensure that the licenses needed to operate its approved software and coordinate with management to procure more when necessary + Maintain an up-to-date pool of loaner computing devices for the Authority's use and train users in their booking and operation + Train end users in the correct, safe, and efficient operation of all supported devices, equipment, software, and services + Configure, maintain, and support all supported Mobile Devices + Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A/V equipment, PC Hardware, and Service Desk Software Services + Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix + Be responsible for moving and setting up hardware for new hires and employee moves + Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary + Support remote sites in NYC, Buffalo and West Valley New York in person and via remote means + Research new and developing trends in Information Technology and how they can be applied to further the Authority's goals and vision + Perform other responsibilities as assignedManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment.

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