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IP Cameras / Access Control / IP Audio Technical Support Spe
Job
Robert Half
Amityville, NY (In Person)
Full-Time
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Job Description
We are looking for a technically minded support specialist to assist customers with IP cameras, access control systems, and IP audio solutions in New York. This position combines hands-on product troubleshooting with customer-focused technical guidance across hardware, software, and mobile platforms. The ideal candidate is comfortable investigating issues, documenting outcomes, and helping users resolve networking and device-related challenges in a fast-paced support environment.
Responsibilities:
- Evaluate and confirm the performance of security, audio, and related connected devices to ensure they operate as intended.
- Provide technical assistance for desktop applications, platform software, and mobile tools associated with surveillance and access systems.
- Record customer concerns, troubleshooting steps, and final resolutions accurately within the ticket management system.
- Support users with setup and problem resolution involving computer hardware, software settings, and peripheral connectivity.
- Assist with network-related troubleshooting, including configuration, security considerations, and implementation support.
- Communicate clearly with customers to diagnose issues, explain solutions, and maintain a high-quality service experience.
- Coordinate with team members when needed to resolve complex cases and keep support requests moving efficiently.