Senior Computer Hardware Technician

Job Summary This is primarily an on-site position and requires residency in Broome County, NY or adjacent counties . The work involves responsibilities for providing technical support of county-wide information technology, including maintaining existing computer system applications, identifying hardware needs, installing, configuring and maintaining software and hardware, and responding to the needs of end users in one or more county departments. The position requires frequent contact with computer users in identification of needs and resolution of hardware problems. Many of the functional duties are similar to those of Computer Hardware Technician, however, the Senior Computer Hardware Technician is responsible for more complex assignments and situations with less direct supervision. The Senior Computer Hardware Technician may be assigned as a coordinator of projects or as a group leader. Employees in this class work under the general supervision of the Computer Technician Coordinator or a higher-level supervisor with more independence of action than that granted Computer Hardware Technicians. Does related work as required.

TYPICAL WORK ACTIVITIES

Provides training to Computer Hardware Technicians and participates in all aspects of their work; Monitors and responds quickly and effectively to requests received through the helpdesk; Investigates user problems; Identifies their source; determines possible solutions; Tests and implements solutions; Prepares specifications for purchase of computer hardware; Installs, modifies and maintains a variety of computer hardware, software, and peripheral components; Maintains and repairs computer and peripheral equipment (e.g. terminals, printers, modems) not covered by warranty or service contract; Coordinates installation, maintenance or repair of computer hardware with department or agency; Provides on-site or help-desk support to resolve user problems, and coordinates additions or changes to the LAN and WAN; Coordinates the timely completion of repairs with service providers; Tracks status of application software problems and computer hardware problems; Identifies any long standing problems and reports such to supervisor; Backs up programs and data according to established schedules, assigns passwords and manages security; Maintains inventory of computer hardware, including maintenance and repair records; Develops and disseminates forms and written procedures for customers to follow in reporting problems.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of the operation of computer hardware, software and peripherals used throughout the county; Good knowledge of standard office software applications including word processing, spreadsheets and databases; Good knowledge of the capabilities of data processing equipment; Good knowledge of personal computer hardware characteristics, compatibilities, and cost; Working knowledge of the principles, practices, methods and capabilities of computer hardware and software in use; Skill in the use of tools and equipment used in the installation and repair of computer hardware; Ability to participate in assigned projects and lay-out work for others; Ability to train and lead Computer Hardware Technicians; Ability to provide helpdesk support and resolve problems to the end user's satisfaction; Ability to diagnose hardware and software problems and devise a solution for the problem; Ability to modify and configure software and programs for personal and mainframe computers; Ability to establish and maintain effective working relationships with employees in others; Ability to understand and follow complex oral and written instructions; Ability to express oneself clearly and effectively both orally and in writing; Ability to maintain inventory and operational records; Ability to perform close detail work; Ability to work independently; Customer service skills; Tact; Courtesy; Patience.

MINIMUM QUALIFICATIONS

A) Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate's degree or higher, including or supplemented by twelve (12) credit hours in management information systems, computer science, information technology or closely related field, and two (2) years experience installing software and troubleshooting both hardware and software; OR B) Four (4) years' experience as indicated above; OR C) An equivalent combination of training and experience as indicated between the limits of A) and B) above.

Pay:

$54,317.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Retirement plan Application Question(s): Do you meet the residency

REQUIREMENT

to live in Broome County or adjacent counties? Do you have the legal right to accept employment in the United States? (Non-citizens will be required to produce 1-151 or 1-551 alien registration cards at time of employment).

Education:

Associate (Preferred)

Experience:

installing and troubleshooting both hardware and software: 4 years (Required) Ability to

Commute:

Binghamton, NY 13901 (Required)

Work Location:

In person Senior Computer Hardware Technician 60 Hawley Street, Binghamton, NY 13901 $54,317 a year - Full-time $54,317 a year - Full-time Job Summary This is primarily an on-site position and requires residency in Broome County, NY or adjacent counties . The work involves responsibilities for providing technical support of county-wide information technology, including maintaining existing computer system applications, identifying hardware needs, installing, configuring and maintaining software and hardware, and responding to the needs of end users in one or more county departments. The position requires frequent contact with computer users in identification of needs and resolution of hardware problems. Many of the functional duties are similar to those of Computer Hardware Technician, however, the Senior Computer Hardware Technician is responsible for more complex assignments and situations with less direct supervision. The Senior Computer Hardware Technician may be assigned as a coordinator of projects or as a group leader. Employees in this class work under the general supervision of the Computer Technician Coordinator or a higher-level supervisor with more independence of action than that granted Computer Hardware Technicians. Does related work as required.

TYPICAL WORK ACTIVITIES

Provides training to Computer Hardware Technicians and participates in all aspects of their work; Monitors and responds quickly and effectively to requests received through the helpdesk; Investigates user problems; Identifies their source; determines possible solutions; Tests and implements solutions; Prepares specifications for purchase of computer hardware; Installs, modifies and maintains a variety of computer hardware, software, and peripheral components; Maintains and repairs computer and peripheral equipment (e.g. terminals, printers, modems) not covered by warranty or service contract; Coordinates installation, maintenance or repair of computer hardware with department or agency; Provides on-site or help-desk support to resolve user problems, and coordinates additions or changes to the LAN and WAN; Coordinates the timely completion of repairs with service providers; Tracks status of application software problems and computer hardware problems; Identifies any long standing problems and reports such to supervisor; Backs up programs and data according to established schedules, assigns passwords and manages security; Maintains inventory of computer hardware, including maintenance and repair records; Develops and disseminates forms and written procedures for customers to follow in reporting problems.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of the operation of computer hardware, software and peripherals used throughout the county; Good knowledge of standard office software applications including word processing, spreadsheets and databases; Good knowledge of the capabilities of data processing equipment; Good knowledge of personal computer hardware characteristics, compatibilities, and cost; Working knowledge of the principles, practices, methods and capabilities of computer hardware and software in use; Skill in the use of tools and equipment used in the installation and repair of computer hardware; Ability to participate in assigned projects and lay-out work for others; Ability to train and lead Computer Hardware Technicians; Ability to provide helpdesk support and resolve problems to the end user's satisfaction; Ability to diagnose hardware and software problems and devise a solution for the problem; Ability to modify and configure software and programs for personal and mainframe computers; Ability to establish and maintain effective working relationships with employees in others; Ability to understand and follow complex oral and written instructions; Ability to express oneself clearly and effectively both orally and in writing; Ability to maintain inventory and operational records; Ability to perform close detail work; Ability to work independently; Customer service skills; Tact; Courtesy; Patience.

MINIMUM QUALIFICATIONS

A) Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate's degree or higher, including or supplemented by twelve (12) credit hours in management information systems, computer science, information technology or closely related field, and two (2) years experience installing software and troubleshooting both hardware and software; OR B) Four (4) years' experience as indicated above; OR C) An equivalent combination of training and experience as indicated between the limits of A) and B) above.

Pay:

$54,317.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Retirement plan Application Question(s): Do you meet the residency

REQUIREMENT

to live in Broome County or adjacent counties? Do you have the legal right to accept employment in the United States? (Non-citizens will be required to produce 1-151 or 1-551 alien registration cards at time of employment).

Education:

Associate (Preferred)

Experience:

installing and troubleshooting both hardware and software: 4 years (Required) Ability to

Commute:

Binghamton, NY 13901 (Required)

Work Location:

In person