Desktop Support Technician

What You'll Need to

Have:

Strong experience with troubleshooting desktop, laptop, VPN, mobility, and application-related issues ServiceNow experience is required Ability to provide polished, professional support to senior-level executives Strong verbal and written communication skills with the ability to communicate technical concepts clearly Experience handling escalated technical incidents and coordinating with multiple technology teams Proven customer service and customer support skills Strong onsite support experience in an enterprise environment Experience identifying issue trends and assisting with investigations and remediation Ability to prioritize and manage multiple work assignments effectively Minimum 3 years of related technical support experience preferred; 5+ years strongly preferred

Preferred Qualifications:

Experience supporting enterprise environments and executive leadership teams Associate degree in a technology-related field Certifications or specialized technical training