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IT Support Specialist
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ComputerPeople Staffing
Buffalo, NY (In Person)
$57,500 Salary, Full-Time
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Job Description
When you apply for this job through ComputerPeople Staffing, you'll get insider intel on the role, the team, and the culture, plus hands-on support with your resume, interview prep, and offer negotiation. All at no cost to you. Let's get you hired! About the Opportunity A well-established Buffalo law firm is looking for an IT Support Specialist to serve as their sole go-to technology resource for their team of 20+ legal professionals. This is a direct hire, full-time on-site position with a stable organization with positive work culture. This role is ideal for someone early in their IT career who is people-oriented, resourceful, and looking for a position where they can grow. Over time, there may be opportunities to expand into Microsoft 365 administration, initiatives including e-discovery and AI tools. What You'll Be Doing Hardware SupportSoftware & Help Desk SupportNetwork & ConnectivityVendor & MSP LiaisonOnboarding & Administration Troubleshoot and resolve issues with Windows 11 laptops and desktop PCs Support Toshiba multifunction printers and copiers including jams, connectivity, and toner Assist with VOIP phone system questions and basic troubleshooting Maintain inventory of replacement parts and technology supplies Purchase and configure hardware for new hires Provide Level 1 help desk support for Microsoft 365 applications including Outlook, Word, Excel, and Teams Support the iManage document management system (cloud-based); assist with an upcoming iManage platform upgrade Troubleshoot Adobe Acrobat Pro and other firm-standard applications Assist attorneys and staff with VPN access, remote connectivity, and file sharing via Microsoft OneDrive Maintain a reference list of passwords and access credentials for court websites and legal portals Help users navigate legal research tools such as Westlaw Troubleshoot basic network connectivity issues for on-site users Manage and monitor the firm's wireless network Coordinate with managed services provider (MSP) for advanced network and security issues Act as the internal point of contact between firm staff and the MSP for escalations and service requests Manage vendor accounts and relationships across multiple technology platforms and service providers Coordinate printer and copier service calls with external vendors Review and categorize technology purchases and provide documentation to the office manager Manage hardware setup and technology onboarding for new employees Coordinate with MSP for account provisioning and offboarding in Microsoft 365 Assist with large scan, copy, and fax jobs using multifunction devices Assist with core software platform upgrade (late 2025) Required Qualifications 1+ year of IT help desk or desktop support experience — OR a degree in IT/Computer Science with hands-on technical support experience Working knowledge of Windows 11 and Microsoft 365 Experience troubleshooting hardware issues: laptops, printers, network connectivity, mobile phones Strong communication skills and a customer service mindset — you'll be supporting attorneys and staff daily Ability to work on-site Monday-Friday in downtown