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Service Desk Analyst

Job

ComputerPeople Staffing

Buffalo, NY (In Person)

$44,720 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/7/2026

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Job Description

Service Desk Analyst 4.8 4.8 out of 5 stars Buffalo, NY 14220 $21
  • $22 an hour
  • Full-time ComputerPeople Staffing 4 reviews $21
  • $22 an hour
  • Full-time Service Desk Analyst I Overview We are seeking a Service Desk Analyst I to provide first-level technical support to end users.
This role is responsible for troubleshooting hardware, software, network, and mobile device issues while delivering excellent customer service. The ideal candidate is a strong communicator with a customer-focused mindset and a sense of urgency.
Schedule:
Monday-Friday 7:00 AM-4:00 PM 8:00 AM-5:00 PM 1:00 PM
  • 10:00 PM Candidates must be available for either shift.
Please let us know your
PREFERENCE.
Responsibilities Provide technical support via phone, email, and ticketing systems. Diagnose and resolve basic hardware, software, network, and mobile device issues. Document, track, and monitor support requests through resolution. Escalate complex issues to higher-level support teams as needed. Deliver exceptional customer service and timely issue resolution. Qualifications 1-2 years of Help Desk or IT Support experience preferred. High School Diploma required. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Experience with Microsoft 365 and Azure Admin Center. Knowledge of Active Directory and Microsoft Exchange preferred. Familiarity with Apple and Android mobile devices. A+ Certification preferred. Benefits Employee Stock Ownership Plan (ESOP) Medical, Dental, and Vision Insurance 401(k) Plan Paid Time Off and Paid Holidays Flexible Scheduling Life Insurance HSA Options Training and Certification Reimbursement Cell Phone and Mileage Reimbursement Volunteer Time Off Dog-Friendly Workplace Join a collaborative team that values innovation, customer service, and professional growth.
Pay:
$21.00
  • $22.00 per hour Application Question(s): Please specify which shift you are available to work: 7-4, 8-5, or 1 pm
  • 10 pm
Location:
Buffalo, NY 14220 (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
Work Location:
In person