Responsibilities:

Will work within the IT Help Desk, accountable for ensuring continuity of desktop services for end users by providing support for Mac OS X, Windows 10, Microsoft Office Applications, JAMF. Offer Level 1 support for hardware, software, computer and network problems as submitted to the Help Desk Ticketing System, support calls and emails. Assist in computer related duties and projects as needed. Familiar with hardware diagnostics, troubleshooting, system reloads. Experience in Apple macOS Management ,Asset Management ,Customer Service Technology Support and Microsoft 365.

Essential Functions:

Assure continuity of the computer system for all system users Offer level 1 technical support of IP Phone System. Offer technical sites to all Northside remote sites and users as level 1 technician. Support and configure Wireless, cell and Mobile equipment components as it relates to mobile work force of Northside. Support desktop hardware, peripherals and operating systems. Perform system and device installation on all locations. Maintain network user accounts. Help all departments with their specific database and software. Call vendors for problem reporting as well as dispatching their technical support for copiers, printers and other peripherals. Familiarize end users on basic software, hardware and peripheral device operation Analyze problems (both technical and operational) and arrive at workable solutions. Provide support for Microsoft Windows Desktop Operating Systems and Microsoft Office 2010/2013/2016 application suites and Office 365 Support PC, Laptop and Virtual Desktop computer hardware and applications Promptly document and create tickets for all reports of information system problems. Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems Execute the employee on-boarding and off-boarding processes along with other ServiceDesk team members Install, configure, update and support both commercial and proprietary applications Establish and maintain Active Directory and e-mail accounts and resource access

Salary:

$35,000 - $40,000