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ConsultNet Technology Services and Solutions
Help Desk Technician
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Job Description
Help Desk Technician at ConsultNet Technology Services and Solutions Help Desk Technician at ConsultNet Technology Services and Solutions in Dobbs Ferry, New York Posted in about 18 hours ago.
Type:
full-time We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware.
Qualifications:
Prior help desk, deskside, or remote technical support experience Working knowledge of Windows 11 troubleshooting and break/fix support Familiarity with basic networking concepts (switches, firewalls, VLANs) Experience with endpoint/device management consoles (MDM-style tools) a plus Experience with thin client environments a plus Experience with Cisco phone systems (or similar VoIP platforms) a plus Strong customer service and phone communication skills Professional demeanor and reliability; comfortable representing IT to non-technical store staff Bilingual (Spanish) a plus, not required Comfortable working in a high call volume, deadline-driven support environment