Desktop Support Engineer

OPEN TO PERMANENT TELECOMMUNICATIONS ASSOCIATE AND THOSE REACHABLE ON THE CIVIL SERVICE LIST. EXAM

# 6109 The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person. The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

• Commitment:

  Dedicated to the mission at all times

• Accountability:

  Responsible to each other and the community

• Resilience:

  Adapt in the face of adversity

• Excellence:

  Achieve and maintain the highest quality

•

Service:

Innovate to meet evolving needs

JOB DESCRIPTION

The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. The Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network. Duties include but are not limited to:

• Administer, Configure, Secure Wireless Phones, Tablets, and devices.
• Maintain required patch levels for Workstations, Laptops, and Tablets regularly as dictated in the patching schedule utilizing automation via software or scripting
• Safely decommission Workstations, Laptops, and Tablets devices as per NYC guidelines while adhering to security best practices
• Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues
• Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
• Ensure consistent hands-on and remote support of hardware and user support issues at OCME locations
• Provide support for installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
• Responsible for imaging desktop computers
• Use the current tools and deployment methods to patch the Windows 11 workstations. supports Internet access, Enterprise Email/Calendaring, Outlook Client compatibility, printer services, supports and maintains user data file services;
• Liaise and coordinate with OTI teams as needed
• Follow desktop security procedures and zero-day response plans
• Manage service delivery performance through SLAs and other key performance metrics
• Test, plan and supervise the deployment of new operating system releases, commercial software releases and hardware
• Develop and document standardized user processes and procedures and "how to" documentation.
• Perform special projects and initiatives as assigned.
• Provide excellent customer service
• Maintain consistent and clear communication with both customers and management

SPECIAL NOTE

• Selected candidates will be required to provide a DNA sample by swabbing.
• This position has been identified as "essential.

" During emergency events, "essential" positions may require 24-hour availability.

WORK AUTHORIZATION

Authorization to work in the Unites States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including

STEM/OPT

visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

• Please note that only candidates selected for interviews will be contacted for this position.

FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.

•

To Apply:

Please submit resume and cover letter to nyc.gov/ocmecareers Job ID#775013 TELECOMMUNICATIONS

ASSOCIATE

(

• 20247 Minimum Qualifications 1.

A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or 2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and two years of experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems for a maximum of two years credit. However, all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in "1" above. Special Note

• Additional Requirements for Assignment Level IV To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: (1) As a Telecommunications Associate (Voice
• Assignment Level I, II, and III working for the City of New York; or (2) Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.

Preferred Skills The preferred candidate should possess the following:

• Experience in a large Windows enterprise environment as part of IT Support
• Strong knowledge of Microsoft Office products such as Outlook, Teams, OneDrive, Word, Excel, Access, Visio, Project and PowerPoint
• Excellent written and verbal communication skills
• Excellent organizational and interpersonal skills and ability to handle multiple tasks under tight deadlines
• Hands on experience in PC hardware and software support and troubleshooting
• Knowledge of Active Directory, Windows 11 and Windows 10 operating systems
• Experience with Microsoft

SCCM MDM

tools such as Workspace One UEM

• Strong analytic, organizational, time management, oral and written communication skills with the ability to articulate to end user community in clear concise understandable terms to meet superior quality objectives in a dynamic environment.
• Additionally, the candidate should demonstrate the ability to handle multiple tasks under tight deadlines and can effectively interface with technologists, business owners, and end-users.

55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.