IT Help Desk Support at Jobility Talent Solutions IT Help Desk Support at Jobility Talent Solutions in East Elmhurst, New York Posted in 22 days ago.

Type:

full-time IT Field Services /

Desktop Support/Technology Services Specialist Location:

New York, NY 10065

Shift:

This is a 40-hour-per-week position, Monday - Friday, 8:30 AM - 5:00 PM , with weekend overtime as part of a rotating schedule supporting our 24/7 inpatient coverage. The primary work location is the Main Campus in NYC, NY, and this is a patient-facing role.

Responsibilities:

Service Tickets:

Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.

Deployment :

Perform application updates and patches as needed, and provide floor support through regular rounding.

Customer Service:

Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.

Collaboration:

Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.

Communication:

Clearly explain issues, solutions, and instructions to customers.

Time Management:

Effectively manage multiple tasks and service appointments within scheduled timeframes.

Technical Documentation:

Read and interpret technical manuals, blueprints, and schematics.

Adaptability:

Adjust to new technologies, tools, and varying work environments and conditions.

Self-Sufficiency:

Work independently on ticket resolution and troubleshooting activities.

Teamwork:

Contribute effectively to team-based projects while supporting shared goals and outcomes.