Only W2 Profiles Fishkill, NY - Onsite Role We are seeking a Desktop Support Engineer to provide high-quality technical support to employees in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows-based desktops, laptops, applications, and peripherals. The candidate will be responsible for diagnosing and resolving technology issues, providing onsite and remote support, and ensuring a positive end-user experience.

Responsibilities:

Provide onsite and remote technical support to employees. Diagnose and resolve hardware, software, desktop, laptop, and application issues. Troubleshoot Windows operating system and end-user technology issues. Support printers, monitors, peripherals, laptops, desktops, and other IT equipment. Research, diagnose, resolve, or appropriately escalate technical issues. Respond to support requests through multiple channels, including in-person, phone, chat, and remote support. Provide professional and customer-focused service to employees. Follow established IT procedures, processes, and documentation. Manage multiple support requests and priorities in a fast-paced environment. Keep users and stakeholders informed regarding issue status and resolution. Work effectively with business users and technical teams. Meet established service quality and performance expectations.

Required Skills:

Experience in Desktop Support, IT Support, Service Desk, Help Desk, or End User Support . Strong troubleshooting and problem-solving skills. Hands-on experience supporting Windows desktops and laptops . Experience troubleshooting hardware, software, and application issues. Strong customer service and communication skills. Ability to work independently and manage multiple priorities. Strong interpersonal skills and a customer-focused mindset.

Preferred Skills:

Active Directory / Azure AD Microsoft 365 / Office 365 Hardware and peripheral troubleshooting Enterprise IT support experience Ticketing / IT Service Management tools Remote support tools

Important Details:

This is a 100% onsite position in Fishkill, NY. Candidates must be willing and able to work onsite 5 days per week. Interview Process Round 1: Virtual interview Round 2: Onsite interview in Fishkill, NY Only candidates who meet the onsite requirement and interview requirements will be considered. If you're interested, or know someone who would be a great fit, please send your resume to []