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IT Help Desk
Job
SCI
Glens Falls, NY (In Person)
$38,066 Salary, Full-Time
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Job Description
Job Description for IT Support Employee SCI LLC, a leading national Third Party Administrator in the transportation industry is looking for an IT Helpdesk/Support employee. This is an entry level position, with opportunity for growth within the company. We encourage anyone looking to get started in a technology related position, however, must possess a strong background in tech-related skills. Primary duties of this employee include: Online Customer Service Online Live Chat Support Responding to Customer Inquiries, especially ones from overnight Troubleshooting and Documentation of all IT Systems Ability to work with customer base and educate customers on navigating new technologies Provide a "1st defense" of customer questions regarding all web and software applications Other internal duties include: Unit Testing of web applications before changes are made to go live Internal Support - Troubleshoot various workstations and other IT related issues IT Network and User Help Desk Support Requirements Tech Savvy Personable People Skills (Telephone and Online)