Technical Support Engineer at ConsultNet Technology Services and Solutions Technical Support Engineer at ConsultNet Technology Services and Solutions in Harrison, New York Posted in 5 days ago.

Type:

full-time The Technical Support Engineer will also analyze and resolve software application issues and work closely with the Support Manager to ensure correct resolution. Candidates must be energetic possess a strong motivation to learn new technologies and provide remarkable customer service. High level of communication and follow through skills are two key strengths for this role. Traveling up to 25% is a requirement for this position.

Requirements Background:

? Solid 4-5 years minimum overall in a business IT support role ? 1 or more technical certifications (MCP, MCSE, A+) ? Bachelor's degree from a four-year college or technical school

Technical Experience:

? Microsoft Windows 10/11 Desktop OS administration and troubleshooting ? Printer configuration and troubleshooting ? Network print management administration ? Office 365 Business and Enterprise Edition support (including Outlook and Point) ? Desktop Hardware Configuration and Management ? VPN configuration and support ? Video, Web and voice conferencing ? Microsoft Dynamics (SL / GP) a plus but not a requirement ? Mobile Device Management - (Intune MDM experience a plus) ? Active Directory Administration and User Management (both local and M365) ? Background in enterprise software support and training a plus ? SMART board administration and troubleshooting a plus ? Experience working with helpdesk ticketing systems (ZenDesk a plus)