Overview American Para Professional Systems, is seeking an organized, dedicated, and customer-service oriented IT Help Desk Associate to join our Information Technology team. This position will serve as a key point of contact for associates experiencing computer hardware, software, network, telephone and printer or scanner issues. The successful candidate will combine strong troubleshooting skills with clear communication, timely follow-through, and a willingness to learn and support a broad range of business technologies. Responsibilities Receive, prioritize, and respond to help desk tickets, phone calls, and emails involving computer hardware and software, network connectivity, telephones, and printers or scanners. Troubleshoot and resolve common user and system issues; escalate complex or infrastructure-related matters to other IT team members as appropriate. Document issues, troubleshooting activities, and resolutions accurately and promptly in the ticketing system. Set up and deploy personal computers, phones, software, network access, and related equipment for new and existing employees. Support Microsoft 365 and other business applications throughout the organization. Assist IT team members with network repairs, system upgrades, equipment replacements, technology projects, and support. Perform other IT support responsibilities consistent with the position. Qualifications Associate degree in Information Systems, Information Technology, or a related field, or an IT help desk support certificate; comparable education and experience will be considered. Knowledge of commonly used computer hardware, software, operating systems, networks, and Microsoft 365 applications. Excellent troubleshooting and problem-solving skills, with the ability to recognize when an issue should be escalated. Strong organizational skills and the ability to manage multiple tasks, document work thoroughly, and meet deadlines. Customer-service orientation with a clear, proactive communication style. Ability to perform moderate physical work associated with equipment setup. Permanent authorization to work in the United States.

Pay:

$45,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person