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Desktop Support Specialist

Job

SPECTRAFORCE

Long Island City, NY (In Person)

$52,000 Salary, Full-Time

Posted 4 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/21/2026

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Job Description

Desktop Support Specialist at

SPECTRAFORCE

Desktop Support Specialist at

SPECTRAFORCE

in Long Island City, New York Posted in 1 day ago.

Type:

full-time

Job Description:

Title:

End User Services -

Analyst Location:

Manhattan, NY 10003

Duration:

7-8

Months Pay Rate:

$25/hr on w2

Note:

Must have a valid Driving License with Car to move around to the different location where necessary

Top Skills:

Windows Desktop OS Installation & Troubleshooting Mac OS Installation & Troubleshooting Printer/Plotter Configuration & Troubleshooting I-phone activation/

Configuration/Setup and Transfer Job Description/ Responsibilities:

Responding to on-site service requests: Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely. Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings.

Diagnosing and resolving software issues:

Troubleshooting application errors, operating system problems, and other software-related issues.

Troubleshooting network connectivity problems:

Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN.

Supporting mobile devices:

Configuring and troubleshooting smartphones and tablets.

Troubleshooting and repairing computer hardware:

Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs.

Providing support for audio-visual equipment:

Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment.

Providing excellent on-site customer service:

Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations.

Accurately documenting all work performed:

Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log. Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked. Assisting with asset tracking and management: Recording information about hardware and software assets at user locations. Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment.

Traveling to various user locations:

This often requires reliable transportation and the ability to manage your travel schedule effectively.

ITIL/ITSM

(IT Service Management) process Knowledge/experience/understanding Experience with any of the ITSM ticketing tool (preferably ServiceNow) Understanding about Service Level Management (SLM) and Service Level Agreements (SLA) I-phone installation/transfer/Activation