Level 1

•IT Field Tech

PROTECH IT GROUP INC

Melville, NY Job Details Full-time $55,000

•$75,000 a year 21 hours ago Qualifications Network infrastructure Firewall Driver's License Computer hardware Customer support ticket management Networking equipment (troubleshooting support) IP networking Active Directory management Ticketing system technical support Full Job Description Level 1

•IT Field Technician Job Description Key Responsibilities Field Services Travel to client sites to diagnose and resolve IT issues Perform onsite installations of workstations, networking equipment, and peripherals Conduct basic network troubleshooting and hardware replacements Support site builds, relocations, and technology rollouts Document all work in the ticketing system NOC & Remote Support Monitor and respond to alerts and service requests Perform Level 1 triage and troubleshooting Escalate issues following standard procedures Maintain accurate ticket documentation and updates Assist with patching and routine maintenance tasks Technical Requirements Basic understanding of Windows OS and computer hardware Fundamental networking knowledge (TCP/IP, DNS, DHCP) Ability to connect to devices via console and run basic CLI commands Familiarity with Active Directory and ticketing systems Exposure to routers, switches, and firewalls (Cisco/Meraki preferred) Qualifications 0-2 years of IT experience Associate degree or certifications (A+, Network+) preferred Valid driver's license (required) Must own and maintain a reliable personal vehicle for travel to customer sites (required) May have to lift equipment up to approximately 50 lbs.