Information Technology Specialist

IT Specialist Are you the go-to person when technology needs to just work ? Do you enjoy solving problems, improving systems, and keeping operations running without a hitch? If so, we want you on our team. We re looking for an IT Specialist who thrives in a fast-paced, high-energy environment and enjoys working with a wide range of technologies-from business systems to AV equipment. This is a hands-on role where no two days are the same. What You ll Do Keep critical business systems running smoothly, including POS, casino, and hotel management platforms Install, configure, maintain, and troubleshoot a variety of technology and AV equipment (teleconferencing tools, projectors, monitors, and more) Provide responsive technical support via phone, email, and in person Diagnose and resolve hardware/software issues for a diverse group of end users Perform installs, moves, adds, and changes (IMACs) across the organization Track, document, and maintain hardware and AV inventory Perform preventative maintenance to keep systems operating at peak performance Recommend and implement upgrades to improve system efficiency Ensure issues are fully resolved with thorough follow-up and testing What You Bring High school diploma or GED required; Bachelor s degree in Computer Science preferred 3-5 years of IT experience (experience in casino, hospitality, banking, or entertainment environments is a plus) Strong troubleshooting skills and a proactive mindset Solid communication skills-you can explain technical issues in a clear, user-friendly way Microsoft Certified Professional (MCP) or equivalent preferred Working knowledge of systems such as IBM AS400/System i5 is a plus Work Environment & Physical Requirements This is an active, hands-on role. You ll regularly move equipment (up to 25 lbs, occasionally more) and work in both office and high-energy floor environments where noise levels may vary. Why Join Us? We don t just offer a job-we offer stability, growth, and great perks: On-site employee daycare (open 7 days a week, with potential subsidies) 401(k) with 100% immediate vesting Paid time off, medical, dental, vision, and life insurance for full-time employees Sick time and holiday pay Tuition reimbursement for eligible employees Exclusive discounts on hotel stays, dining, spa services, and more