Location:

Oneida, NY Salary:

$40,000.00 USD Annually - $85,000.00

USD Annually Description:

Company:

Federal Gov contracting company

Position:

3 Helpdesk opneoings and one lead opening

Location:

Oneida, NY Duration:

Direct hire/permanent

Benefits:

Health, 401k match,

PTO Duties & Responsibilities:

Conducts first line of support for all calls coming into the Call Center. Escalates calls to appropriate support staff in a timely and proficient manner to comply with Service Level Agreements. Effectively communicates with the person calling concerning the status of the call and the time a technician is expected. For each call that is routed through the Help Desk, creates a ticket at the time of the call. Makes follow up calls as required ensuring customer satisfaction. Contacts users regarding the best time to schedule required tasks.

Minimum Qualifications:

A degree in Computer Science, or other related technical field, and/or equivalent experience of at least two years working in an IT environment. Must be able to effectively communicate with users to provide first level support over the phone. Must possess knowledge of Microsoft Office, Microsoft Windows 2000, and XP, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems. Must have knowledge and experience with corporate infrastructure packages such as By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!