Position:

Desktop Support Engineer Location:

Rensselaer, NY 12144 (Onsite)

Hiring:

Fulltime with Hexaware Technologies Job Summary The Desktop Support Engineer -will provide onsite and remote technical support for end users, desktops, laptops, software, peripherals, printers, conference-room equipment, and basic network connectivity. The engineer will resolve common IT issues, support device deployments and replacements, maintain asset records, and escalate complex issues to Level 2 or specialized support teams.

Key Responsibilities:

Provide deskside and remote support for hardware, software, account access, VPN, MFA, authentication, and connectivity issues. Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals. Configure and deploy standard devices, operating systems, applications, drivers, and security tools. Assist with password resets, account lockouts, Microsoft 365, Outlook, Teams, OneDrive, and shared-drive access. Perform basic device replacements, reimaging, data backup and restore, and OneDrive synchronization checks. Support office moves by disconnecting, reconnecting, and validating workstations and network connections. Provide basic printer, scanner, conference-room, Teams Room, display, camera, and microphone support. Perform basic cable checks, equipment labeling, inventory updates, and other smart-hands activities under supervision. Maintain accurate ticket, asset, inventory, and CMDB records. Coordinate with vendors and escalate unresolved issues to Level 2, infrastructure, or specialized support teams. Follow established IT procedures, security standards, change-management processes, and service-level requirements.

Required Qualifications:

3 years of experience in desktop support, help desk, or IT support. Experience supporting Windows desktops and laptops. Basic knowledge of Microsoft 365, Active Directory, VPN, Wi-Fi, printers, and hardware troubleshooting. Experience using ticketing systems and documenting technical issues. Strong customer-service, communication, and problem-solving skills. Ability to work onsite and handle standard IT equipment. 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