Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)
Job
BlueTower Technical
Rochester, NY (In Person)
$45,760 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Title:
IT Support Technician — Level 1 / Help Desk (Rochester, NY)Location:
Rochester, NY (On-site, in-house)Type:
Full-time Pay:
$20-$24/hr (DOE) About the job: BlueTower Technical is hiring a Level 1 / Help Desk Technician to be the first point of contact for our clients — triaging tickets, resolving everyday issues, and escalating the complex ones. A great entry point into IT with real training and growth.You'll:
answer phone/email/ticket requests- troubleshoot hardware, software & accounts
- reset passwords & manage M365/AD users
- image & prep workstations
- document and escalate.
You have:
0-2 yrs IT/help desk experience or strong aptitude- Windows + M365 familiarity
- great communication.
Bonus:
CompTIA A+, MSP/help desk experience.Perks:
Health & dental insurance- 401(k) match
- PTO (2 wks min. vacation) + paid holidays
- flexible pay & scheduling
- on-call/after-hours bonuses
- stocked break room
- the coolest tech around.