Find & Apply For Computer Support Specialist Jobs in Rochester, New York

Why You'll Love Working Here At SimuTech Group, we are driving innovation and changing the world through the power of engineering simulation. Our growing team of energetic, tech-savvy professionals works hard every day to inspire our clients to push the boundaries of innovation and deliver transformational products. If you are motivated and driven by a culture where top-notch work ethic and passion are rewarded, then a career with SimuTech Group may be for you.

The Benefits of Being Part of Our Team Unmatched Health Coverage:

Zero-cost in-network medical care with no premiums, deductibles, or copays for you and your family.

Complete Dental & Vision Benefits:

100% premium coverage for dental and vision insurance.

Wellness Programs Tailored to

You:

Access free workouts, personalized training sessions, nutritional counseling, mindfulness programs, stress management, and more with our corporate wellness coach. What Makes This Role Great

• You'll solve customer simulation challenges by providing expert-level technical support for CFD applications to SimuTech's customers.
• You'll expand your expertise by troubleshooting simulation problems across a wide range of industries, applications, and engineering disciplines.
• You'll work directly with customers to understand their technical challenges, identify root causes, and develop practical solutions that enable successful software adoption and usage.

What You'll Do Deliver Technical Support Deliver technical support through email, web meetings, phone calls, and on-site engagements on ANSYS Fluent, CFX and Icepak to SimuTech customers Provide technical mentoring on CFD-related topics to SimuTech's customersManage multiple support cases while maintaining high levels of responsiveness and customer satisfaction. Document solutions, best practices, and technical findings to support knowledge sharing and continuous improvement. Provide Technical Training Deliver ANSYS training courses at customer sites, virtually, and at SimuTech locations across the U.S. and CanadaHelp customers build proficiency in CFD tools and methodologies Develop Technical Knowledge & Best Practices Create technical articles, training materials, and knowledge base content Develop and document recommended workflows, best practices, and troubleshooting methodologies.

Identify recurring customer challenges and drive initiatives that improve support efficiency and customer experience. Support Pre-Sales & Consulting Teams Provide technical support for pre-sales activities, including participation in customer discovery meetings, technical presentations, and software demonstrations on an as-needed basis. Collaborate with the consulting team on customer projects as needed by providing CFD expertise and troubleshooting support What You'll Bring Education & Experience Bachelor's degree in mechanical engineering or related field required; Master's or PhD preferredExperience in CFD simulation and engineering analysis. Skills Strong foundation in fluid mechanics, heat transfer, and numerical methodsDemonstrated expertise in one or more CFD domains (e.g., multiphase flow, combustion, turbomachinery, aerodynamics, FSI, heat transfer)Experience with ANSYS Fluent, CFX, and/or IcepakExperience with meshing tools (Workbench Meshing, ICEM, Fluent Meshing, Hypermesh, etc.)Exceptional troubleshooting and problem-solving capabilities Strong communication skills with the ability to present complex concepts to technical and non-technical audiencesAbility to work independently and function effectively within teamsStrong organizational skills with the ability to manage multiple priorities simultaneously Additional Benefits Short-Term DisabilityLong Term Disability401k plan with employer matchLimited Flexible Spending AccountLife InsurancePaid Time OffProfessional development assistanceReferral programTuition reimbursementBonus plan

Location:

USA or Canada, remote

Travel:

Up to 5% For Canadian candidates only: A current professional engineering license (P.Eng) is preferred. If not already licensed, eligibility for licensure within 2 years is required Minimum 3 years of experience Pay range: $86,000-$113,000(Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location.) Take the Next Step This is your opportunity to join a forward-thinking engineering team where your leadership, technical expertise, and passion for innovation will make a measurable impact. Apply today to help drive SimuTech Group's mission to revolutionize engineering through simulation. SimuTech Group is an Equal Employment Opportunity Employer.