Computer Support Specialist

• Albany,NY Local Pay:

  $25.00/hour Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations . Why You'll Love Working With Us Quick & Easy Application
• Apply anytime, anywhere with our enHANce app. Referral Rewards
• Receive referral bonuses for eligible candidate you refer .( $200 referrer / $100 referee
• Payable after 200 hours of work ) Personalized Support
• Work with a dedicated recruiter committed to your success. Exclusive Employee Benefits
• Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Shift Details:

Monday/Friday 8:30 AM

• 4:30

PM Computer Support Specialist Duties & Responsibilities:

Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations Create, enter, modify, and update complaints into NIMRS database Monitor complaint database for timely and quality complaint response Assist Field Office complaint staff with troubleshooting complaints in NIMRS Assist providers (users,) with troubleshooting safety checks in NIMRS Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu. Minimum Qualifications There is no degree or certification requirement. Benefits Competitive Pay Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days) 401(k) Retirement Plan Ready to Get Started? Apply through this job posting and submit your most recent resume. For questions about this opportunity, please contact Queyara at (800) 928-5561 , Monday through Friday, 8:30 AM-5:00 PM PST .