The Student Tech Center Professional Assistant (PA) serves as a frontline technology support resource for students and faculty. Successful candidates must demonstrate the ability to quickly learn and adapt to new software and technologies, provide exceptional customer service, communicate effectively with diverse users, and apply strong troubleshooting and problem-solving skills. Candidates should also possess excellent interpersonal skills, work effectively as part of a team, and maintain the highest standards of professionalism, integrity, and confidentiality. Primary Responsibilities Professional Assistants are responsible for providing technology support and assistance in the following areas: Assist users with Microsoft Office applications, including document formatting, Excel formulas and charts, and PowerPoint presentations. Support users in downloading, organizing, and storing academic materials on personal devices and cloud-based storage platforms. Troubleshoot basic hardware and software issues on Student Tech Center computers. Assist students and faculty with academic software and applications installed on college computers. Help users connect to the College's wireless network and troubleshoot basic connectivity issues on personal devices. Assist with the installation of college-supported applications, including Microsoft 365 and other approved software on personal devices. Provide support for accessing and managing cloud storage services. Assist students with the Learning Management System (LMS), including accessing course materials, submitting assignments, and retrieving information. Help students navigate the Suffolk portal, including accessing schedules, reviewing academic records, and registering for classes. Refer students, faculty, and staff to appropriate college offices or technical support resources when issues fall outside the scope of Student Tech Center services. Provide Tier 1 support for classroom technology and for IT Service Management (ITSM) help desk requests. Assist students with scanning, printing, and color printing services. Perform basic printer maintenance and troubleshooting. Maintain a professional, welcoming, and orderly environment within Student Tech Center facilities and computer labs. Support special projects, events, and other duties as assigned by supervisors or management. Help users connect to the College's wireless network and troubleshoot basic connectivity issues on personal devices. Assist with the installation of college-supported applications, including Microsoft 365 and other approved software on personal devices. Provide support for accessing and managing cloud storage services. Assist students with the Learning Management System (LMS), including accessing course materials, submitting assignments, and retrieving information. Help students navigate the Suffolk portal, including accessing schedules, reviewing academic records, and registering for classes. Refer students, faculty, and staff to appropriate college offices or technical support resources when issues fall outside the scope of Student Tech Center services. Provide Tier 1 support for classroom technology and for IT Service Management (ITSM) help desk requests. Assist students with scanning, printing, and color printing services. Perform basic printer maintenance and troubleshooting. Maintain a professional, welcoming, and orderly environment within Student Tech Center facilities and computer labs. Support special projects, events, and other duties as assigned by supervisors or management.
MINIMUM QUALIFICATIONS
Minimum Qualifications Associate degree in Computer Science, Engineering, Instructional Technology, or a closely related field. OR Associate degree and a minimum of two (2) years of help desk, technical support, or customer service experience. Preferred Knowledge and Skills Possess familiarity with: Windows and Mac operating systems; Microsoft Office suite and applications; Adobe CC; Academic and instructional software used in higher education environments; web browsers and internet-based applications; Student information systems and student portals; Learning Management Systems (LMS); classroom technology and management tools; basic computer hardware and peripheral troubleshooting; technical support best practices and customer service principles.
HIRING SALARY
The exact salary will be determined by prior teaching experience and placement on the salary scale negotiated by the Faculty Association of Suffolk County Community College.
