Desktop Support Solvay, NY 13209 Contract Apply with

Indeed Job Responsibilities:

Provide desktop, laptop, and printer support to end users. Install, configure, and troubleshoot Windows operating systems. Troubleshoot hardware, software, and network connectivity issues. Install and configure MS Office, Outlook, and other business applications. Support user account creation, password resets, and access-related issues. Configure and troubleshoot email, VPN, and LAN/Wi-Fi connectivity. Perform desktop setup, software installation, and system upgrades. Troubleshoot issues related to printers, scanners, keyboards, and other peripherals. Maintain IT asset inventory and update support tickets. Provide remote and on-site technical support to users. Escalate unresolved issues to the appropriate IT teams. Follow IT policies, security guidelines, and standard operating procedures.

Required Skills:

Basic knowledge of Windows 10/11. Knowledge of desktop and laptop hardware troubleshooting. Basic knowledge of MS Office and Outlook. Understanding of LAN, Wi-Fi, TCP/IP, and VPN. Knowledge of Active Directory and password management. Good communication and problem-solving skills. Basic knowledge of IT ticketing tools and ITIL processes is an advantage.

Work Location:

In person