Description
Job Description\nJob Summary\nProvide IT support to clients both remotely and onsite, troubleshooting technical issues to identify effective fixes, workarounds, and long-term solutions.

Deliver a high level of customer service while resolving problems efficiently and professionally. This role requires strong technical expertise, self-motivation, and excellent organizational and communication skills.\nThe position may require travel to client locations, flexible working hours (including evenings, weekends, and overtime), and responsiveness to urgent needs.\nThe Senior Helpdesk Associate also serves as a key escalation point, offering advanced technical support and guidance to helpdesk staff, while ensuring the reliable operation of all IT systems. Duties and Responsibilities Provide advanced IT support to end users and assist IT department staff in resolving technical issues.\nGuide and mentor helpdesk team members on troubleshooting processes and resolution strategies.\nDeliver escalation (Tier 2/3) support for complex, specialized, or non-routine technical problems.\nTroubleshoot and maintain LAN, WAN, Wi-Fi networks, and firewall configurations.\nRespond to support requests (calls, emails, and system alerts) with professionalism through resolution.\nDiagnose and resolve issues related to computer systems, software, and hardware.\nEscalate unresolved issues to appropriate higher-level support teams when necessary.\nFollow established workflows, policies, and procedures to ensure consistent service delivery.\nManage user accounts within a Windows domain, including permissions and password resets.\nAccurately document work, time, and resolutions using the internal ticketing system.\nSupport and maintain basic network and firewall configurations.\nProvide onsite and remote support for software-related issues.\nCreate documentation such as flowcharts, diagrams, and technical guides as needed.\nMaintain flexibility with work hours based on organizational needs.\nAdhere to all organizational policies, procedures, and compliance requirements.\nContribute to overall operations by performing additional duties as assigned.

Skills
Help desk support, technical support, Help desk
Top Skills Details
Help desk support,technical support,Help desk
Additional Skills & Qualifications
Additional Skills & Qualifications\n4+ years of helpdesk experience\nHigh School Degree required
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Spring Valley, NY.\n
Pay and Benefits
The pay range for this position is $25.00 - $36.00/hr.\nEligibility requirements apply to some benefits and may depend on your job\nclassification and length of employment. Benefits are subject to change and may be\nsubject to specific elections, plan, or program terms. If eligible, the benefits\navailable for this temporary role may include the following:
Medical, dental & vision\n
Critical Illness, Accident, and Hospital\n
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available\n
Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
Short and long-term disability\n
Health Spending Account (HSA)\n
Transportation benefits\n
Employee Assistance Program\n
Time Off/Leave (PTO, Vacation or Sick Leave)\n
Workplace Type
This is a fully onsite position in Spring Valley,NY.\n
Application Deadline
This position is anticipated to close on Aug 14, 2026.

About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team. 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