IT Field Technician - Start time 8 am or 9am - 8 hour shifts

Power Your Career in Field IT Are you a hands-on IT professional who enjoys solving problems, working independently, and being on the move? At Pay-O-Matic, you'll play a critical role in keeping our technology running across retail locations and corporate offices. This is not a desk job—this is a field-based role where your skills make an immediate impact every day. If you're looking for variety, autonomy, and real-world technical experience, we want to hear from you. Why Join Pay-O-Matic? Field-based role (not stuck behind a desk) Hands-on technical experience across multiple locations Growth opportunities within IT and operations Competitive hourly pay + overtime eligibility Mileage reimbursement for travel Comprehensive benefits package

POSITION SUMMARY

The Field IT Technician provides technical support for Pay-O-Matic computer hardware, software and network systems across multiple retail locations and corporate headquarters. This position requires extensive travel to stores throughout the region to perform installation, maintenance, troubleshooting and repair of technology equipment and systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Technical Support and Maintenance Install, modify, monitor, test and troubleshoot computer hardware, software and network problems at Pay-O-Matic retail locations and corporate headquarters Provide on-site technical support for maintaining, installing or replacing equipment in stores Perform software and hardware upgrades and rollouts as directed by IT Help Desk Manager Prepare and tag new equipment for deployment to field locations Enter troubleshooting calls into the help desk system (ServicePRO) Field Service Requirements Travel regularly to retail store locations to perform repairs, installations and troubleshooting (majority of work time spent in the field) Maintain a valid driver's license and provide reliable transportation for travel to store locations Lift and transport electronic equipment including computers, monitors and related technology Respond to on-site service requests in a timely manner Additional Duties Complete special projects assigned by IT Help Desk Manager Perform other related duties as required

QUALIFICATIONS

Required Experience and Skills Minimum one year of related IT support experience Valid New York State driver's license Access to a reliable personal vehicle for business travel Ability to lift and carry electronic equipment weighing up to 50 pounds Strong technical knowledge of computer hardware, software and network systems Proficiency with Windows operating systems and common business software applications Communication and Interpersonal Skills Strong written and verbal communication skills Excellent customer service orientation with strong follow-up skills Ability to communicate technical information clearly to non-technical users Ability to interact effectively with individuals at all organizational levels Professional communication skills in person, by phone and electronically Work Style and Competencies Strong organizational, problem solving and analytical abilities Good judgment with ability to make timely and sound decisions Flexibility and adaptability to work within constantly changing priorities Commitment to excellence and high standards Team oriented approach with creative and innovative thinking Ability to coordinate multiple tasks simultaneously Language Requirements Must be able to speak, read, write and understand English Bilingual skills (Spanish) are a plus but not required

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Drive to multiple locations throughout the workday Lift, carry and transport electronic equipment weighing up to 50 pounds Bend, stoop, kneel and reach to install or service equipment Stand or sit for extended periods while performing technical work Use hands and fingers to manipulate small components and tools Maintain visual awareness to work with computer screens and technical equipment

WORK ENVIRONMENT

The primary work site is the corporate office. However, this position requires frequent travel to retail locations throughout the region. Work may be performed in various store environments with varying conditions. Occasional evening or weekend work may be required to minimize disruption to store operations.

COMPENSATION AND BENEFITS

Hourly Rate:

$23.08 - $26.93 Overtime eligible (non-exempt position) Mileage reimbursement (IRS standard rate) Medical, Dental, Vision, Life Insurance Sick Leave Vacation Short-term incentives

LOCATION

Corporate

HQ - 160

Oak Drive, Syosset, NY 11791 (Field travel required)

APPLICATION DEADLINE

Estimated posting end date: May 1, 2026 This application window is a good-faith estimate of the time that this posting will remain open. This post will be promptly updated if the deadline is extended or the role is filled. Apply Today Take your IT skills beyond the desk—join Pay-O-Matic and make an impact in the field

ABOUT PAY-O-MATIC

Pay-O-Matic is New York City's most accessible financial services company, serving communities through check cashing, bill payments, and more across 100+ locations. We are committed to helping both our customers and employees succeed.

Learn more:

https://www.payomatic.com/careers-at-payomatic. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.