We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.

Responsibilities:

• Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.
• Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.
• Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.
• Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.
• Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.
• Respond to service requests in a timely manner and communicate clearly with users throughout the support process.
• Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.
• Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.