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JT
Jobility Talent Solutions
IT Help Desk Support
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Job Description
IT Help Desk Support at Jobility Talent Solutions IT Help Desk Support at Jobility Talent Solutions in Woodside, New York Posted in 13 days ago.
Type:
full-time IT Field Services /
Desktop Support/Technology Services Specialist Location:
New York, NY 10065
Shift:
This is a 40-hour-per-week position, Monday - Friday, 8:30 AM - 5:00 PM , with weekend overtime as part of a rotating schedule supporting our 24/7 inpatient coverage. The primary work location is the Main Campus in NYC, NY, and this is a patient-facing role.
Responsibilities:
Service Tickets:
Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
Deployment :
Perform application updates and patches as needed, and provide floor support through regular rounding.
Customer Service:
Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
Collaboration:
Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
Communication:
Clearly explain issues, solutions, and instructions to customers.
Time Management:
Effectively manage multiple tasks and service appointments within scheduled timeframes.
Technical Documentation:
Read and interpret technical manuals, blueprints, and schematics.
Adaptability:
Adjust to new technologies, tools, and varying work environments and conditions.
Self-Sufficiency:
Work independently on ticket resolution and troubleshooting activities.
Teamwork:
Contribute effectively to team-based projects while supporting shared goals and outcomes.