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InnoSource
Help Desk Support
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Job Description
Help Desk Support Akron, Ohio Hybrid Description The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client's Leasing department.
- Working shift between the hours of 8:00am
- 6:00pm. 3 days WFH and 2 days onsite. Key Responsibilities
- Track and maintain support tickets from assignment to resolution
- Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices
- Provide training and assistance for first level support agents
- Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices Requirements Skills and Knowledge
- Help Desk Support
- Must possess strong organizational, communication and time management skills.
- Effective listening skills and collaboration skills.
- Strong analytical and problem solving skills.
- Strong customer service skills.
- Ability to build confidence and maintain relationships. Education and Experience
- Help Desk Support
- Associates Degree
- Information Technology, Information Systems or Computer Science
- Certifications
- Networking a plus
- Working knowledge of current Microsoft Office Suite Benefits & Pay We offer healthcare, dental reimbursement, and life insurance Hybrid Apply Now Have a question?
Benefits
- Dental Insurance