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InnoSource
Help Desk Support
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Job Description
The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client's Leasing department. Working shift between the hours of 8:00am - 6:00pm. 3 days WFH and 2 days onsite. Track and maintain support tickets from assignment to resolution Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices Provide training and assistance for first level support agents Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices Must possess strong organizational, communication and time management skills. Effective listening skills and collaboration skills. Strong analytical and problem solving skills. Strong customer service skills. Ability to build confidence and maintain relationships. Associates Degree - Information Technology, Information Systems or Computer Science Certifications -Networking a plus Working knowledge of current Microsoft Office Suite We offer healthcare, dental reimbursement, and life insurance CID1173 DID110505
Benefits
- Dental Insurance