Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk.
• Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed.
• Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns.
• Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes.
• Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through.
• Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality.
• Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures.