I.T. Help Desk Co-op / Spring 2027 GPD Group - 4.0 Akron, OH Job Details 2 days ago Qualifications Phone communication Windows Incident Escalation User training (technical support) Productivity software support Task prioritization Customer support ticket management Desktop applications Organizational skills Document viewing software Escalation handling Communication skills Adobe Acrobat Entry level Ticketing system technical support Full Job Description Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities and business partners by transforming opportunities into success. We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical collaborative work environment, where everyone is encouraged to share their ideas and creativity to the betterment of the organization and our clients. This structure also enables each associate to explore and expand their talents, reach their full potential, and deliver to the core traits that guide GPD group and allow us to deliver successfully for our clients. For over 65 years, GPD Group has been providing architectural, engineering and planning services to clients across the United States. With a diverse team of 870+ professionals working in 14 different offices, it is our passion for our work and our commitment to our purpose that unites us. Akron, OH office location / Spring 2027 Excellent verbal, written, and inter-personal communication skills Strong organizational skills for managing multiple activities, tasks, and priorities Ability to work in a fast-paced collaborative team environment Familiarity with Windows 11 operating system Experience using or supporting Microsoft Office Suites and other common business applications (Adobe Acrobat, web browsers, etc.). Ability to lift 50lbs

Duties & Responsibilities:

Receive, disposition, and enter help desk requests (phone, email, ticket system, in person) into a ticket system. Resolve basic issues and escalate issues to other help desk resources as necessary. Deliver basic end-user training/guidance as needed. At GPD Group, we believe in the value of every individual. GPD Group is an Equal Opportunity Employer, and we assure you that all applicants and employees are treated without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veterans, or any other characteristic protected by the law. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify