IT Support Specialist

IT Support Specialist HCST Beavercreek, OH Job Details Full-time $50,000 - $75,000 a year 3 hours ago Benefits Profit sharing Mileage reimbursement Paid holidays Health insurance Dental insurance Paid time off Qualifications Customer communication Azure GPO Technical documentation Software deployment Disaster recovery Microsoft Exchange Mid-level Windows Software installation Hyper-V

VLAN DHCP AWS

VoIP Networking hardware installation Hardware support Customer support ticket management DNS Server virtualization SharePoint Firewall Management IT Network infrastructure management Communication skills Cloud services Intune Active Directory management VPN Full Job Description About

HCST HCST

is a full-service IT Managed Services Provider based in Beavercreek, Ohio, serving small to mid-sized businesses in the greater Miami Valley. With over 33 years of experience, we specialize in proactive managed IT services, business continuity solutions (backup and disaster recovery), VoIP systems, hardware/software/cloud solutions, cyber security and compliance. Our team is known for technical excellence, professionalism, and a collaborative, relaxed work environment. Position Overview We are seeking an experienced IT Support Specialist to join our team. This role involves hands-on support of enterprise IT environments, including server and network infrastructure, Microsoft 365, and end-user systems. You will work directly with clients, providing both remote and on-site support in a teaming environment. Key Responsibilities Install, configure, and support Windows Server environments (2016-2022) Manage and support virtualized environments (Microsoft Hyper-V) Administer Microsoft 365 services (Exchange, OneDrive, SharePoint, Intune, Azure) Deploy and support Windows 11 workstations and peripherals Ensure reliable server backup and recovery (Datto preferred) Configure and support network hardware (routers, firewalls, switches, wireless APs) Maintain technical documentation and configuration records Participate in an on-call rotation (approximately once per month) Required Skills & Experience Proficiency with Windows Server (Active Directory, Group Policy, DHCP, DNS) Experience with Microsoft 365 management and deployment (Intune) Familiarity with virtualization platforms (Hyper-V) Strong knowledge of networking (VLANs, VPNs, inter-site routing) Experience with Windows 11 in business environments Excellent communication and customer service skills Ability to work independently and adapt in a dynamic environment Preferred Qualifications Experience with Datto BCDR solutions Familiarity with Cisco and Ubiquiti networking equipment Knowledge of Autotask or similar ticketing systems Experience with N-Able or other RMM tools Exposure to Microsoft Azure or AWS VoIP experience (Asterisk, FreePBX, PBXact) or other related VoIP technologies Benefits Health and dental insurance Paid time off (10 holidays + 2 weeks PTO to start) Smartphone and mileage reimbursement Bonus opportunities and profit sharing (after 1 year) Additional Requirements U.S. citizenship required Clean criminal background (local and FBI checks) Drug screening required Reliable transportation for on-site client visits

Job Type:

Full-time Pay:

$50,000.00 - $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person