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T
TEKsystems
PC Technician
Career Insights for Help Desk Technician / Analyst
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Based on Ohio data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,076 / year median in Ohio
-7% projected decline
Job Description
PC Technician Shift:
Monday-Friday, 10:00 AM - 6:30 PM Position Overview The PC Configuration Technician is responsible for preparing and configuring technology equipment prior to deployment. This includes following documented procedures to ensure devices are set up accurately, tested for functionality, and prepared for shipment. The role requires strong attention to detail, adherence to quality standards, and the ability to work efficiently in a fast-paced environment. This is an excellent entry-level opportunity for individuals looking to start and grow a career in the technology industry. Key Responsibilities Follow documented procedures to provision, configure, and prepare technology devices for deployment. Assemble and package equipment according to project or business requirements. Unbox, inspect, repackage, and process equipment for shipment. Clean, test, and verify equipment functionality prior to deployment. Escalate technical or operational issues to supervisors when necessary. Participate in team meetings and project discussions. Identify opportunities to improve processes and operational efficiency. Complete additional duties as assigned. Success Measures Consistently follow established processes and quality standards. Deliver accurate and timely completion of assigned tasks. Contribute to customer satisfaction through high-quality work. Maintain productivity while meeting operational deadlines. Required Skills & Attributes Strong interpersonal, organizational, and communication skills. Ability to manage multiple tasks and priorities in a structured environment. Self-motivated with the ability to work independently. Collaborative team player with a problem-solving mindset. Willingness and aptitude to learn technical concepts and technologies. Strong attention to detail and commitment to quality. Ability to follow written instructions and procedures accurately. Qualifications Previous experience in technology support, equipment handling, warehousing, deployment services, or related training is preferred. Valid driver's license with an acceptable driving record. Technical certifications are a plus but not required. Preferred Experience Basic knowledge of computer operating systems and hardware. Familiarity with common computer peripherals such as monitors, keyboards, mice, and related accessories. Experience troubleshooting basic technology issues in a work, educational, or personal environment. Strong documentation and record-keeping skills. Physical Requirements Ability to lift and carry equipment weighing up to 60 pounds. Frequent standing, bending, and movement throughout the workday. Ability to transport and handle technology equipment for a significant portion of the shift. Occasional use of hand tools for equipment assembly and disassembly. Ability to work at a computer, read instructions, and communicate effectively both verbally and in writing. Experience Level Entry Level - Ideal for candidates seeking hands-on experience and career growth opportunities within the technology field. Job Type & Location This is a Contract to Hire position based out of Brook Park, OH. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brook Park,OH.