Application Support Analyst

Application Support Analyst General Electric Credit Union - 3.3 Cincinnati, OH Job Details 8 hours ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications High school diploma or

GED Full Job Description Application Support Analyst Primary Duties and Responsibilities:

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview:

The Application Support Analyst will focus on the day‑to‑day support, configuration, and operational health of business applications and automation platforms. The Application Support Analyst serves as a platform steward—ensuring systems are configured correctly, operate reliably, support business workflows as intended, and produce expected outcomes.

Essential Responsibilities:

Day-to-day operational support for assigned business applications, automations, and workflows Configure and maintain application settings, workflows, and business rules based on business requirements, best practices, and vendor recommendations Troubleshoot application and configuration issues, including errors, failed outcomes, workflow failures, and automation exceptions Monitor application stability, behavior, and outcomes to identify errors, trends, and reliability concerns Perform impact analysis for configuration and workflow changes prior to implementation Follow established change management protocols Coordinate with vendors on defects, configuration issues, upgrades, and platform changes Document application configurations, workflows, dependencies, and known operational behaviors Partner with business stakeholders to understand operational needs and translate them into configuration changes or support actions Perform post-change validation to confirm configurations and automations are functioning as expected Support release management activities related to vendor updates and configuration changes Assist Quality Assurance and UAT efforts by providing environment, configuration, and application context Validate integration touchpoints at the configuration and workflow level Support audits by providing configuration documentation, validation evidence, and explanations of system behavior Stay current with industry trends, vendor offerings, and best practices in application support

Education and Experience:

High School diploma or GED required; Bachelor's degree in Computer Science, Information Systems, or related field preferred 3-5 Years of experience in a similar role Proven experience supporting and configuring multiple business applications

Knowledge, Skills, and Abilities:

Experience with administration and configuration of a variety of applications, including low-code and no-code platforms Excellent communication and interpersonal skills Knowledge of client/server and cloud-based applications Ability to learn quickly and adapt in a dynamic environment Understanding data privacy and security best practices Understanding of Financial Industry products and services Ability to work independently and collaboratively in a fast-paced environment At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off -paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer