Technical Support Engineer

About the Company Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. North America headquarters is located in Cincinnati, OH. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture. About the Role We are looking to add a Technical Support Engineer for our Cincinnati, OH location Responsibilities Provide technical support via phone and email Create support tickets using our CRM database and follow up on open tickets on a timely basis Escalate problems to 2nd tier support when required Provide remote assistance for software diagnostics using TeamViewer and other tools Perform repairs and prepare loaner equipment Assist our field service engineers with sending parts/tools when required Focus is on our combustion analyzers (carbon, nitrogen, sulfur) Qualifications Associate's degree in electronics, megatronics, chemistry / chemical engineering or equivalent A Bachelor's degree in chemistry / chemical engineering is preferred An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience Required Skills Previous experience with C/N combustion analyzers is a definite plus Mechanically inclined with the ability to troubleshoot and repair instrumentation Affinity towards learning new software programs Ability to provide first line technical customer support via phone and email Reliable and dependable, self-motivated, capable of working unsupervised as part of a team Professional appearance and attitude Excellent verbal and written communication skills Pay range and compensation package We offer a challenging and dynamic career within a growing multinational organization, an open and collegial environment working with industry leaders, and a competitive salary with benefits. Salary range is between $60,000 and $70,000. Equal Opportunity Statement Velaris is committed to diversity and inclusivity in the workplace.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Retirement plan Vision insurance

Work Location:

In person