Cloud Support Engineer Senior

Company Federal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland's mission is to foster the stability, integrity, and efficiency of the nation's monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation's central bank, we are a team of mission-driven professionals who are committed to serving with excellence.

Our core values are:

Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change. For twenty-six years in a row, we've been named "One of Northeast Ohio's Best Places to Work" by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications. Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel - Cleveland Fed To be considered for this role, candidates must be a U.S. citizen. The Federal Reserve Bank of Cleveland's Treasury Services organization partners and supports the U.S. Treasury's mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge, and innovative thinking to assist with Treasury's end goal of all-electronic payments and disbursements. As a part of this team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals. In this role you will provide a broad range of technical support services for Treasury's large scale, cloud based financial transaction processing applications. In this role, you will support application design, testing, and deployment, continuity and contingency planning, application monitoring, and second tier technical support.

General Responsibilities:

• Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.
• Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
• Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.
• Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.
• Assist with data analysis, capacity plans, and execution of contingency plans.
• Understand and can trace transaction, batch, and file processing flows.
• Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitiga.

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