IT Field Technician

IT Field Technician Emerald Resource Group - 4.4 Cleveland, OH Job Details Full-time $50,000 - $60,000 a year 1 day ago Qualifications Microsoft Windows Server Windows VoIP Computer hardware Hardware support Computer networking macOS Full Job Description What you will do Troubleshoot and resolve Windows desktop, application, and basic infrastructure issues Perform hardware installations including computers and basic infrastructure components Provide clear updates to customers on issues, progress, and next steps Document work performed in the ticketing system accurately and thoroughly Partner with engineers, service desk, and leadership when escalation is needed Participate in a weekly on call rotation Travel locally to customer sites throughout Cleveland and surrounding areas What success looks like Customers feel heard, respected, and supported You approach unfamiliar problems methodically and logically Fixes stick because issues are understood and resolved the right way You take initiative to troubleshoot before escalating, and escalate appropriately when needed You represent our client with professionalism, calm confidence, and approachability You collaborate well and contribute positively to the team Required experience and technical foundation 2 plus years of Windows desktop troubleshooting experience Basic Windows Server concepts including Active Directory Basic networking knowledge including firewalls, switches, and access points Microsoft 365 support including Outlook, Teams, OneDrive, and SharePoint basics Basic VoIP troubleshooting Nice to have CompTIA A plus, Network plus, or Security plus Experience troubleshooting macOS Basic understanding of Azure environments Professional strengths that matter Logical, structured problem solving Strong listening skills and empathy for end users Clear written and verbal communication Desire to learn, improve, and grow over time Work environment Primarily onsite at customer locations with office based remote support when not onsite Regular local travel within Cleveland and nearby areas Occasional after hours work, but not the norm #IND1

Contact Information:

Luke Slabe 440-627-6902

Pay:

$50,000.00 - $60,000.00 per year

Work Location:

In person